1. How long does it typically take for an account to be verified / activated ?
- It takes about 1-2 days working days to have your account verified/activated. If you have issues accessing your account after 2 days, contact us via email or contact form. Kindly list down your company name, name and email address for us to check for you.
2. How can I view product details & pricings? / Why am I unable to view product details & pricings?
- Only verified/activated accounts will be able to view & order products.
3. Are there additional cost(s) for hazardous goods?
- Yes, additional cost are excluded from our portal & will be advised separately.
4. I have questions. How can I reach you?
- Email to enquiry.sg@thermofisher.com or Alternatively, please feel free to call: +65 6016 4798
5. What are the best browsers to use for FisherSci e-Store?
- FisherSci e-Store is most compatible with Mozilla Firefox & Google Chrome.
6, Why can’t I see product pricing on the e-store?
- Product pricing on our e-store is viewable without login. If pricing is not displaying or you see a price error, this is usually caused by a browser cache issue, which can happen when browsing the site for a long time.
7. What should I do if pricing doesn’t appear or shows an error?
Please try one of the following quick fixes:
- Clear your browser cache, then refresh the page
- Open the site in an InPrivate / Incognito window, which often provides a more stable browsing experience
8. How do I open an InPrivate / Incognito window?
- Click the three dots at the top-right corner of your browser and select InPrivate or Incognito from the menu.
9. What should I do if the issue continues?
- If pricing still doesn’t appear after clearing your browser cache or using an InPrivate / Incognito window, please contact your assigned account manager for further assistance.
