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Support Plans Tailored to Your Unique Needs
Laboratory and scientific equipment are major investments and one that is important to your lab. Protecting and optimizing that investment on your own is time consuming, expensive and confusing.
Thermo Fisher Scientific provides a complete portfolio of services and support solutions designed to help you improve productivity, reduce total cost of ownership and ensure performance throughout your laboratory. This extends the lifetime of your equipment investment while providing you convenient access to quality service and parts and eliminating the uncontrollable cost of unplanned maintenance and repairs. That translates to lower costs, less time and less confusion for you.
Entitlements |
1-Year Service Contract |
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Premium Plan |
Pro Plan |
Starter Plan |
|
No. of PM |
1 x PM per year |
1 x PM per year |
1 x PM per year |
Priority onsite response |
Within 2 working days |
Within 3 working days |
Within 5 working days |
Assessment calls |
FOC unlimited |
FOC unlimited |
FOC unlimited |
Labour onsite for repair |
FOC unlimited |
FOC unlimited |
Chargeable |
Parts coverage |
FOC unlimited |
Chargeable at 5% discount |
Chargeable at 5% discount |
Parts discount |
5% discount |
5% discount |
5% discount |
Depot repair with transport |
FOC 1-time depot repair per year, transport will be chargeable |
FOC 1-time per year |
Chargeable |
Qualification Services |
Add-on |
Add-on |
Add-on |
Additional PMs |
Add-on |
Add-on |
Add-on |
| SCIENTIFIC EQUIPMENT SUPPORT PLANS | CRITICAL | ESSENTIAL | LIMITED |
|---|---|---|---|
| Priority Onsite Support (working days) | Up to 2 | Up to 3 | Up to 5 |
| Onsite Preventive Maintenance | One (1) | One (1) | One (1) |
| Preventive Maintenance Kits | Yes | No | No |
| Onsite Visits - Labor & Travel | Unlimited | Unlimited | Two (2) |
| Inclusive of Service Parts Replacement | Yes | No | No |
| Discounted Service Products* | 10% Discount | 8% Discount | 5% Discount |
| Firmware/ Software Updates (Within Same Version) | Yes | Yes | Yes |
| Service History Tracking | Yes | Yes | Yes |
| Service Reviews via Call History | Yes | Yes | Yes |
| E-Support Online Technical Resources | Yes | Yes | Yes |
| Qualification Services | Add-on | Add-on | Add-on |
| Additional PMs | Add-on | Add-on | Add-on |